Refund policy

Returns & Refunds

We want your experience with Spilled Glitter to be great. Returns are accepted within 15 days of receipt of your order on most items, unless marked as final sale. We take pride in offering quality jewelry and stand behind each item. Because our jewelry products are mostly handcrafted, you may see some slight irregularities in metalwork and stones that are part of the uniqueness of the items made by hand, and should not be considered defective.

All sales are final 15 days following receipt of your order, and no returns or refunds are honored after that time.

If you would like a refund for an item not marked as final sale, please submit your request via email within 15 days of receipt of the original order and if accepted, we will issue a refund for the cost of the items. Refunds will not be accepted past 15 days of the original purchase's receipt to your shipping address date. Don’t forget to keep your order number handy!

Shipping costs are non-refundable.

Custom orders that require handmade items are non-cancellable, non-returnable and non-refundable with the exception of a manufacturing defect or if visual previewing is drastically different from the actual product as delivered. Online previewing is intended to represent how the final product will look, but subtle differences will occur.

Customers are responsible for shipping costs on returns, unless the item arrived defected.

Products marked as "all sales final" or non-refundable will not be authorized for returns or refunds.

Product Defects

If an item arrives defective, please contact us within 15 days of receipt, with a photo clearly showing the defect, and it will be replaced or refunded.

All defect replacements require a photo clearly showing the defective item prior to replacement. Returned items will be fixed or replaced with the same item. If the item is not available, we will replace it with an item of equal or lesser value, and the replacement item will be agreed upon prior to approval for replacement, or a refund will be issued.

Please contact us for return authorization. Individual beads are subject to change depending on availability.

Please note: This does not cover merchandise damaged through normal wear, accident, or misuse (glass breakage due to mishandling, wearing in water, etc.). Upon receipt of your order, please check it carefully for accuracy.

Examples of manufacturing defects:

• Non-functional clasp
• Abnormal discolorations (beyond normal variations in natural stone colors or tarnishing from wear or time)
• Jump ring or chain link that is not closed properly
• Epoxy (adhesive – glass or crystals are loose)
• Cracked or damaged glass in your floating lockets (upon arrival of your items only)

Price Adjustments After Items Are Placed On Sale

At this time, we do not offer price adjustments and reserve the right to change our pricing at any time without notice.

Wholesale & Bulk Orders

Please understand that we stock inventory for RETAIL purposes only. If you would like to place an order that includes 10+ of any item, PLEASE MESSAGE US FIRST to request a custom bulk order. We will work together to get you the items you need in a reasonable amount of time. Our store is not setup for or intended to be a wholesale supplier of the products we carry, but we are happy to help you get the items you need.