Frequently Asked Questions

Payment

Payment is due upon checkout and items will be shipped only after payment is made. Payment types accepted include credit card and PayPal.

If there is a problem or you need more time, please contact us to let us know, and we will be glad to work with you if time requests are reasonable.

Shipping Policy

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HOLIDAY SHIPPING DATES 2016
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For US Domestic shipping, please place your holiday orders by December 14, 2016 to ensure delivery by December 24th.

For International shipping, please place your order by December 9, 2016 to ensure enough time to travel as delivery times often slow during the holidays.

Free shipping insurance will be included with all orders totaling $25.00+

If you have a question regarding shipping during the Holidays, please contact us.

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Due to the handmade nature of our jewelry, please allow 3-5 business days for us to process and ship your order. You will be notified via email when your order ships, and all orders will receive a USPS tracking number.

Each item’s shipping options clearly list the amount of time it will take to process and ship your item. If you require faster shipping, please contact us to make arrangements before placing your order.

Shipping is handled through USPS 3-5 Day First Class Mail, and we can usually get items into the mail 2-3 days after receiving an order. The shipping fee for most items shipped within the US will not exceed $4.00. Orders are generally processed Tuesday evening for Wednesday Morning shipment, and Saturday morning/early afternoon. Any orders placed Wednesday – Saturday morning will be shipped Saturday.

You will be notified via email when your order ships, and all applicable tracking numbers will be included. Please feel free to email us if you have questions about your order or shipping times.

How Do I Track My Order Status?

Each order is sent using United States Postal Service. You will receive a tracking number when your order is shipped. To track the order using the tracking number, simply copy and paste the tracking number onto the USPS.com website.

If you have questions about the shipment of your order, please contact us.

Lost Packages

We take pride in the quality and timing of our shipping. If you have not received your item within 15 days from your purchase date, and have checked your USPS tracking but have not received your item please contact us to discuss a resolution. Rarely, items do get lost in the mail.

If your item was lost in the mail or you haven’t received it:

  • Step one is to notify us.
  • Step two is to contact your local USPS with your tracking number, and have them open a case to locate your item.
  • Step three is to keep us informed of the situation as it progresses with the USPS.

If your item is not located and delivered to you within a reasonable amount of time, a refund may be issued, or another shipment *MAY* be sent to you, with the understanding that you “refuse delivery” of the original package if you receive it – OR – if your item is out of stock or unique, your order will either be refunded, or a credit issued to you for future purchase. If your item displays as “delivered” by the USPS tracking information, we are not able to offer a refund or replacement items.

Packaging

All jewelry orders are shipped in a plastic bag, and those larger or more expensive items may be inside an organza decorative bag, and then packaged for delivery. I highly recommend storage of your jewelry in the plastic bag to prevent tarnishing when you are not wearing your items.

Floating locket sets with charms and or dangles are shipped un-assembled to maintain the quality of the items during shipping. If your purchase is a gift and you would like your locket to arrive assembled, please message us in the “notes to seller” or order section and let us know – we’re happy to put it together for you!

Need a Custom Order?

We love working with customers to create unique handmade jewelry. Looking for a special piece for your wedding? Please contact us to get the ball rolling!

Jewelry Care/Cleaning

Some Spilled Glitter handmade jewelry pieces are made of sterling silver, 14k gold-filled (14k gold bonded over base metal), vermeil plate (24k gold over silver), or 14-18K gold. Any exceptions will be noted. I highly recommend storage of your jewelry in the plastic bag they are sent with to prevent tarnishing.

To clean your items, use a soft silver polishing cloth to gently bring back shine — do not clean pearls or gemstones in liquid or expose to chemicals.

Returns

We want your experience with buying jewelry at Spilled Glitter to be great.

Returns are accepted within 30 days of initial product order date. We take pride in offering quality jewelry and stand behind each item. Because our jewelry products are mostly handcrafted, you may see some slight irregularities in metal work and stones that are part of the uniqueness of the items made by hand, and should not be considered defective.

All sales are final 30 days following receipt of your order, and no returns or refunds are honored after that time.

If you would like a refund, please submit your request via Etsy or email within 30 days of the original order date and we will issue a refund for the cost of the items. Refunds will not be accepted past 30 days of the original purchase date. Don’t forget to keep your order number handy!

Shipping costs are not refundable.

If you need to make an exchange for a different item, please contact us.

Custom orders that require handmade items are non-cancellable, non-returnable and non-refundable with the exception of a manufacturing defect or if visual previewing is drastically different from the actual product as delivered. Online previewing is intended to represent how the final product will look, but subtle differences will occur.

Customers are responsible for all shipping on returns, unless the item arrived defected.

Product Defects

If an item arrives defected, please contact us within 15 days of receipt, with a photo clearly showing the defect, and it will be replaced or refunded.

All defect replacements require a photo clearly showing the defective item prior to replacement. Returned items will be fixed or replaced with the same item. If the item is not available, we will replace it with an item of equal or lesser value, and the replacement item will be agreed upon prior to approval for replacement, or a refund will be issued.

Please contact us for return authorization. Individual beads are subject to change depending on availability.

Please note: This does not cover merchandise damaged through normal wear, accident or misuse (glass breakage due to mishandling, wearing in water, etc.). Upon receipt of your order, please check it carefully for accuracy.

Examples of manufacturing defects:

    • Non-functional clasp
    • Abnormal discolorations (beyond normal variations in natural stone colors or tarnishing from wear or time)
    • Jump ring or chain link that is not closed properly
    • Epoxy (adhesive – glass or crystals are loose)
    • Cracked or damaged glass in your floating lockets (upon arrival of your items only)

Glass Cracks in Your Lockets:

There are certain types of glass fractures that are evident based on the way the glass appears.
If your floating locket ARRIVES with the glass damaged, it qualifies for a return, replacement or full refund.
If you’ve worn your locket a few times, and noticed that it broke or cracked during wearing, this is considered damage caused by wear and tear, accident or misuse, and is not covered for return or replacement.

For any glass fractures in your locket, please contact us with a photo of the locket clearly showing the glass fracture, and an explanation of the situation. Some circumstances will allow for a partial refund or discount on replacement items. Please contact us with questions.

Price Adjustments After Items Are Placed On Sale

At this time, we do not offer price adjustments, and reserve the right to change our pricing at any time without notice.

Wholesale & Bulk Orders

Please understand that we stock inventory for RETAIL purposes only. If you would like to place an order that includes 10+ of any item, PLEASE MESSAGE US FIRST to request a custom bulk order. We will work together to get you the items you need in a reasonable amount of time. Our store is not setup for or intended to be a wholesale supplier of the products we carry, but we are happy to help you get the items you need.

Will My Personal Info be Shared?

At Spilled Glitter, we value your privacy. It is our policy never to sell, rent, barter or trade personal information with any third parties. Please read our privacy policy for more information.